Refund Policy

Effective from 5 October 2026

This policy explains when payments for TOAFL test sessions or paid courses on toafl.mc.ac.id can be refunded, and how to apply. Free registrations involve no payment and therefore need no refund. If this translation differs from the Indonesian text, the Indonesian version prevails.

1. Paid TOAFL test sessions

Full refund if requested before you start the test and before the session closes.
Full refund or transfer to another session (participant’s choice) if IMC cancels or reschedules the session.
Free retake or full refund if the test cannot be completed because of a fault in IMC’s systems.
Once the test has been started, payment is non-refundable, including if the participant does not finish it, runs out of time or has device/connection problems on their side.

2. Paid courses

A full refund can be requested within 7 days of successful payment, provided you have not completed more than 20% of the course items and have not obtained the course certificate.

3. What cannot be refunded

Tests that have been started, completed or ended because time ran out.
Participants disqualified for breaching the test rules.
Courses past the 7-day period, more than 20% completed, or for which a certificate has been issued.
Accounts deactivated for breaching the Terms of Service, including account sharing.

4. Double payments and expired orders

Double payments or overpayments for the same order are refunded in full.
Orders that expire or are cancelled before payment do not incur a charge. If funds have nevertheless been deducted for such an order, contact us — the order will be activated or the funds refunded.

5. How to request a refund

Email [email protected] from your account’s email address, including:

The order number (starting with IMC, shown in the Purchases menu).
The session or course name and a brief reason for the request.
The account to refund to: bank name, account number and account holder’s name.

6. Process and refund timing

We respond to requests within 2 working days.
Approved refunds are transferred within 14 working days to the account you provide.
The refund amount equals the order price. Payment method service fees charged by the payment provider are not refunded, unless the cancellation came from IMC or a double payment occurred.
Once the refund is processed, the session registration or course access from that order is revoked.

7. Contact

Provider: Institut Muslim Cendekia (IMC)
Address: Jl. Perintis Kemerdekaan km 6, Cikembar, Sukabumi Regency, West Java, Indonesia
Phone: (0266) 750 3020
Email: [email protected]
Service hours: Saturday – Thursday, 07:30 – 15:00 WIB (UTC+7)